Refund and Return Policy
Effective Date: February 20, 2025

1. Return Eligibility

• Returns are accepted within 30 days of the purchase date.
• Items must be unused, in original packaging, and include proof of purchase.
• Certain items, such as clearance products or customized items, may not be eligible for returns.

2. Refund Process

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7-10 business days to the original payment method.
• Shipping costs are non-refundable unless the item is defective or incorrect.

3. Exchanges

• If you received a defective or damaged item, we will exchange it for the same item at no additional cost.
• Exchanges are subject to product availability.

4. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to an error on our part.
• We recommend using a trackable shipping service to ensure the safe return of your item.

5. Non-Returnable Items

• Gift cards
• Clearance or final sale items
• Customized or personalized items

6. How to Initiate a Return

• Contact our customer service team at info@btc24.click with your order details and reason for return.
• Once your return request is approved, you will receive further instructions on how to send back the item.

7. Contact Information
For any questions regarding refunds and returns, contact us at:
Email: info@btc24.click
Phone: (423) 543-3875
Address: 610 Parkway Blvd, Elizabethton, Tennessee, 37643

By purchasing from Autosivocity, you agree to this Refund and Return Policy.